Cancellation & Refund Policy
Please review our policies thoroughly before purchasing a membership or accessing our digital trade infrastructure. All transactions are subject to strict, legally enforceable digital asset fulfillment rules.
Zero-Refund Notice on Consumable Digital B2B Intelligence
Global Export's Square provides instant, proprietary, non-tangible B2B buyer leads and digital trade infrastructure. Once login credentials, buyer connections, or lead quotas are accessed or delivered, they cannot be returned or revoked. Consequently, all membership sales are strictly final and non-refundable.
Strict Zero-Refund Policy on Digital Assets
Due to the immediate, proprietary, and consumable nature of our digital B2B buyer leads, verified supplier directories, and cloud backend infrastructure, all membership purchases (Core, Prime, Apex) are strictly final and non-refundable.
Once a client performs any of the following actions, the service is deemed 100% consumed, fulfilled, and irrevocable:
Logging into the authenticated client portal with provided credentials.
Accessing premium buyer contacts, RFQ details, or receiving quota allocations via email.
Executing the initial Digital Consent & Service Activation agreement upon first login.
Setup charges, server allocation costs, custom domain provisioning, and membership tier fees are entirely non-refundable under any circumstances, including dissatisfaction with personal sales closing ability or business strategy pivots.
Milestone Dispute Waiver
Throughout your subscription, our platform requires you to digitally acknowledge the progressive consumption of leads (e.g., end-of-month lead quota consumption prompts) and the milestone completion of digital services (e.g., website launch sign-offs, technical catalog approvals).
By typing your legal name, selecting “I Agree”, and submitting these milestone prompts, you explicitly affirm complete satisfaction with that specific deliverable. Consequently, you permanently and irrevocably waive any and all legal rights to file future payment disputes, credit card chargebacks, or “Service Not Provided” claims regarding those acknowledged milestones with Razorpay, Cashfree, your credit card issuer, or acquiring bank.
Each milestone consent is stamped with a SHA-256 cryptographic hash and immutable UTC network timestamp, providing unalterable mathematical proof of deliverable fulfillment.
Friendly Fraud & Chargeback Defense Protocol
Global Export's Square enforces a zero-tolerance policy against “Friendly Fraud” (the bad-faith act of consuming proprietary digital leads, accessing buyer contacts, and subsequently filing an unmerited chargeback claiming “Unauthorized Transaction” or “Item Not Received”).
In the event of a fraudulent chargeback or payment contestation, our Fraud & Legal Affairs Division will immediately execute the following countermeasures:
- Submission of Cryptographic Defense Packet: We will immediately submit an exhaustive, bank-grade legal defense packet to Razorpay, Cashfree, Visa, Mastercard, NPCI, and the merchant acquiring bank. This packet includes your SHA-256 hashed consent PDFs, NodeMailer two-factor OTP logs, exact IPv4/IPv6 digital telemetry, browser User-Agent strings, and all archived written communications (including WhatsApp chats and emails).
- Civil Litigation & Cyber Fraud Prosecution: We reserve the strict right to initiate legal proceedings for breach of contract, civil damages, and cyber fraud under the Indian Information Technology Act, 2000 and Section 420 (Cheating) of the Indian Penal Code, or the equivalent cyber statutes of the client's domestic jurisdiction.
- Recovery of Investigation & Legal Fees: The client shall be held liable for all administrative chargeback fees, gateway penalty surcharges, and legal representation costs incurred in defending against bad-faith repudiation.
Immediate Account Termination upon Dispute Filing
The initiation of any chargeback, formal banking dispute, or unauthorized transaction claim will result in the immediate, permanent, and automatic suspension of the client's Global Export's Square account without prior notice.
Subscription Cancellation & Auto-Renewal Notice
Clients wishing to prevent the recurring billing of annual or multi-year memberships must submit a formal written cancellation request at least seven (7) calendar days prior to the scheduled renewal billing date.
Official Cancellation Procedures:
• Email your written request to: support@globalexportsquare.com
• Include your Registered Corporate Name, Account Email, and Transaction Reference UUID.
• Cancellation stops future automated renewals but does not grant retroactive refunds for past or active service billing cycles.